Acceptable Use Policy

• Provide accurate, current information about yourself.
• Keep your sign-in credentials confidential and never share your account.
• Treat lab partners, clinicians, nutritionists, and ProGen support staff with courtesy.
• Follow the instructions provided to you before sample collection (e.g. fasting requirements) so your results are clinically usable.
• Consult your physician about any results that warrant follow-up and treat ProGen’s output as informational, not diagnostic.

• Use the Services to diagnose, treat, or prescribe medication for yourself or any third party. ProGen is a wellness service, not a medical practice.
• Misrepresent your identity or use a payment method that is not yours.
• Submit samples or results on behalf of anyone other than yourself or a dependent you have legitimately linked.
• Attempt to access, scrape, or extract another member’s data; attempt to bypass row-level security; or attempt to escalate your own role.
• Probe, scan, or test the vulnerability of any system or breach any security or authentication measure.
• Reverse-engineer, decompile, or extract source code from our applications.
• Use any bot, scraper, or automated means to access the Services in a way that materially exceeds normal human use.
• Upload or transmit any content that is unlawful, defamatory, infringing, obscene, or harmful, or that contains a virus or malicious code.
• Use the Services to send unsolicited commercial communications (spam).
• Impersonate any person or entity, including a ProGen clinician.

ProGen uses AI to draft personalised insights from your biomarker results. You agree:

• Not to share, screenshot, or republish raw AI drafts as if they were a clinical opinion. All released insights pass a clinician sign-off; the unreviewed draft is not a medical opinion.
• Not to feed third-party clinical content or copyrighted material into any AI chat surface ProGen makes available.

If you discover a vulnerability, suspected breach, abusive behaviour, or content that violates this policy, please email security@progenhealth.com. We respond to security reports promptly and will not penalise good-faith research that is reported responsibly.

• We may warn you, suspend access to one or more features, or terminate your account.
• We may preserve and disclose information about your activity if required by law or to protect ProGen, our members, or third parties.
• Where conduct involves a criminal offence, we will report it to the appropriate authorities.

Questions about this policy can be sent to hello@progenhealth.com.